Booking with Vintage Charm
- We require a 50% deposit to secure your event date as well as a £50 or £100 fully-refundable damages deposit (depending on which package is hired). The date will be held for you for three days whilst we await receipt of payment. If no payment has been made within three days, the date will be made available to all potential clients.
- The final balance is due six weeks before your event date.
- The final balance includes delivery, the set-up of games and collection. 'Vintage Charm' are constantly reviewing this and it is subject to change.
- We only accept BACS payment at this time but are reviewing other payment options for the future.
- You can add on to your booking with additional games up until one week before your event date, if there is availability. We will send an additional invoice to bill for this.
Cancelation policy
- If you wish to cancel your booking, please let us know in writing. If you cancel prior to your final payment being due six weeks before your event date, you will not be required to make any further payment. You will not receive a refund on your booking deposit, as this is non-refundable.
- If you wish to cancel less than six weeks before your event date, you will still be charged the full balance. This is due to us holding that date for you and potentially losing a booking with another client.
The hire of our games
- We ask that the venue is ready for us to set-up at the agreed time and date.
- We require all games to be ready for collection at the agreed time. Failure in this will result in a charge to cover our travel costs.
- Our chalkboard sign comes as standard with all of our package options.
Damage or loss of games
- At booking, as well as a 50% booking fee, we will ask for a £50 or £100 damages deposit depending on the amount of time that you would like the games for.. This is fully refundable, upon collection of un-damaged games. If no games have been damaged, we will return the damages deposit within 1-2 working days.
- Although all of our games are the property of 'Vintage Charm', at the time of hire the responsibility of the items lies solely with you. You will be liable to pay replacement costs on anything that has been damaged.
- Many of our games have a 'vintage' look which means that they can have the look of being slightly 'worn'. However, any additional significant ware will be billed.
- We always aim to set up outdoors. However, if the weather is bad, we will set up indoors if this has been agreed with the venue.
- Our games should not be left outdoors in bad weather and the responsibility lies with you that the items hired are not exposed to bad weather in any way. If damage is caused due to this, charges will apply.
If you have any questions regarding our terms and conditions, please email us at: chloe@vintage-charm.co.uk